NPO Contract Data Submission - Frequently Asked Questions



General Information

Q1: What is the website to login to the NPO Contract Data Submission?
A1: Login link




Creating an Account

Q1: How do I create a user account?
A1: Instructions for creating a user account are available by clicking here

Q2: I created a user account last year but I can't remember my password.
A2: If you know your login name but have forgotten your password, you can use the forgotten password feature which is a question and answer set, otherwise known as a challenge response. This will allow you to reset your password. It is highly recommended that you update your challenge/response questions each year. If you have forgotten your password, click on "Forgot Password" then enter in your email address. You will then be taken to the challenge/response questions.

Q3: The person who was in charge of submitting the report last year is no longer with our organization and I do not have their username or password. Do I need to create a new account?
A3: Yes. It is important that the user name and password information is current for the person(s) who is/are submitting the report. To create a new account, click on the "Create New Account" link. Remember, there can be multiple users for each organization so multiple accounts are permitted.

Q4: With more than one person submitting, are you requesting we share the login already established?
A4: No. Multiple people from the same organization should have their own separate login and password.

Q5: Will I need to create another account for each entity that I need to enter information for?
A5: No. Use the Request Access button in the login system to gain access for that organization.

Q6: I am registered to for the local government I work for. I also need to register to report on local authorities that we work with. Do I need to set up another account when I am uploading data for the authorities?
A6: The system will not allow you to have 2 accounts. What you need to do is login to your existing account here and click the Request Access tab at the top. Follow the 4 step process to gain access for the authorities. (Choose Org Type, Choose Organization, Choose Application, Click Request Access). The NPO application will have an organization drop down box for you to choose the organization you are submitting for.






Q1: I cannot edit my data; I need my submission status reset.
A1: Send an email to the contacts here.

Q2: My file upload is being rejected.
A2: See the upload troubleshooting guide here.


This website will be updated periodically as questions are received.